In general the following Terms and Conditions apply to all transactions on the Direct Cosmetics web site, please scroll through this screen, read them carefully and print a copy for future reference. By placing an order you indicate your acceptance of these conditions.
TERMS OF SALE
Pricing & Availability
All product prices are in £ sterling including VAT at the current UK rate and exclusive of delivery. We reserve the right to change any advertised price before accepting an order. Prices with a marked United Kingdom recommended retail price (UK RRP) refer to prices the manufacturer recommends goods are sold at in the UK market. All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative or given a refund for the unavailable product(s).
We guarantee that all advertised products are 100% genuine.
Product images are for illustrative purposes only and may differ from the actual product. Colours may vary due to photographic or printing processes.
Some products may have an associated image or photo. These are for reference only and should be considered illustrative. In the case of unboxed items or testers the price of the equivalent regular goods may be shown for reference only. We do not supply any testers free of charge. Testers are the regular products quite often in a bottle / packaging marked as a tester. Some items may also be marked not for individual sale. By submitting your order to Direct Cosmetics, you are confirming that you are aware of this fact and do not consider this to be a problem with ordering that product. We make every effort to try to ensure all products marked as such are identified accurately on the system.
Payment online can be made using Visa, Mastercard, Maestro and Solo. UK customers can also pay via Paypal, and Electron. Payment will be debited to your account before despatch of your purchase.
We do not allow cross-border transactions. Your order must be sent to the same country as your credit card is registered to. Due to our delivery prices differing from county to country, it is imperative that you choose the correct country when placing an order; failure to do so will mean the order is cancelled and will be subject to a restocking fee of £2.50 GBP
No credit card or payment details for online orders will be stored on our servers. All payments are taken via Sage Pay who processes all payments on our behalf. Sage Pay are fully PCI compliant.
You will be sent an order confirmation email which provides your order number. This number will be required in the event that you contact us with any queries. We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions of Sale.
We aim to despatch orders within one working day of receipt.
We currently supply to all member states of the EU and some non EU countries. Please click here for details on our delivery charges.
VERY IMPORTANT! Depending on the size of the order you may be required to provide a signature.
RETURNS & ORDER CANCELLATION
Cancellation of Orders
Orders are normally despatched to you within 1 working days of receipt by us. If you wish to cancel BEFORE we have sent goods, you must send us an email to confirm. If your order has not been sent, it will be cancelled and there will be no charge whatsoever.
If you do not collect the parcel from the sorting office within 10 days, the parcel should be returned to us. On receipt of the parcel we will refund you the monies minus any applicable delivery charges. If you would like us to re-send the item a delivery charge will applicable based on the service you request (orders over the value of £35 will have to be sent recorded delivery). Please check our delivery page for details of current delivery charges.
If you change your mind and cancel AFTER your order has been sent to you or after receiving the goods the following procedures apply :-
Distance Selling Regulations (DSR) state a customer has the right to 'cancel' the contract at any time up to '14 working days starting the day after delivery'. The goods must be returned unused, unopened and in the same condition as they were originally despatched by Direct Cosmetics. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was despatched by us.
Some items are non-returnable for reasons of health and hygiene. The right to cancel does not apply to goods which are likely to deteriorate or expire rapidly, or sealed goods (if they become unsealed after delivery).
For Health and Safety reasons we will not accept any colour cosmetic or skincare products for refund or exchange.
You must contact us by phone or email us to confirm which items are being returned. You will be requested to return the goods by second class post (we recommend you get Proof of Posting) and will be required to pay the cost of returning the goods. Any free gifts associated with an item must be returned at the same time. Please return them to the address at the bottom of the page along with a note of your details and the reason for return.
If a product has been damaged in transit or is incorrect, please email a picture of the item(s) within 3 working days of receipt to firstname.lastname@example.org. A member of the customer care team will be in touch.
As a statement these Terms and Conditions do not affect your statutory rights as a consumer.
Sales on this web site are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us.
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Direct Cosmetics will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
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