Returns & Order Cancellation
Cancellation of Orders
Except at the busiest time of the year, e.g. Christmas, orders are normally despatched to you within 1 working days of receipt by us. If you wish to cancel BEFORE we have sent goods, you must do so by phone and confirm by email at the same time. If your order has not been sent, it will be cancelled and there will be no charge whatsoever.
If you change your mind and cancel AFTER your order has been sent to you or after receiving the goods the following procedures apply :
Distance Selling Regulations (DSR) state a customer has the right to 'cancel' the contract at any time up to '7 working days starting the day after delivery'. The goods must be returned unused, unopened and in the same condition as they were originally despatched by Direct Cosmetics. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was despatched by us.
For Health and Safety reasons we will not accept any colour cosmetic or skincare products for refund or exchange.
You must contact us by phone or email us to confirm which items are being returned. You will be requested to return the goods by second class post (we recommend you get Proof of Posting) and will be required to pay the cost of returning the goods. There will be no refund of the cost of returning the goods. Any free gifts associated with an item must be returned at the same time. Please return them to the following address: Direct Cosmetics, Long row, Oakham LE15 6LN and the reason for return.
If a product has been damaged in transit or is faulty, please contact us by phone or email within 3 working days of order receipt to arrange a replacement or a refund and return of the faulty item by second class post. In such cases we will refund the postage cost of returning the item and any replacement will be sent with no further P&P charge.
As a statement these Terms and Conditions do not affect your statutory rights as a consumer.
Sales on this web site are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us.