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Customer Service Menu

What are your Postage and Packing (P&P) rates?

All of our orders are aimed to be dispatched within one working day of orders being placed. Our postage and packing charges are based on weight and value. The estimated delivery dates are based on the service you select.
Please note that parcels may be held at your local sorting office without any notification.

UK mainland
  Price Estimated Delivery Time Carrier Notes
Economy Delivery £1.99 - £4.99 3-5 working days Royal Mail Delivery charges based on weight
Tracked Service £2.99 - £4.99 2 working days Royal Mail Tracked 48 /
Parcel Force 48		 Delivery charges based on weight
Express Delivery £5.99 1 working day DPD - Royal Mail Tracked 24 For orders placed before 1pm*

Economy Delivery: £1.99 - £2.99
Delivery should normally take 3-5 working days (not including weekends). 

Tracked service: £2.99 - £4.99
Royal Mail Tracked 48 for small orders and ParcelForce 48 for bulk orders. Delivery should normally take 2 working days (not including weekends). This delivery service can be tracked.

Next Working Day: £5.99
Royal Mail Tracked 24 for small orders and DPD Express for bulk orders. Your order will be delivered the following working day (not including weekends). If you provide your mobile phone number and email address, the carrier will send you a text message and email notification providing you with details of your delivery.

*NOTE: Orders must be received by 1pm Monday - Thursday to ensure next day delivery. Delivery should normally take 1 working day. 

REMEMBER: Tracked service and Next Working day service require your signature on delivery.
Please ensure that someone will be available at the delivery address specified to sign for the order during the day, or if you are not in to receive your order, a card will be left for you to collect your parcel at your local sorting office

UK OFF-mainland : Scottish Highlands, Isle of Man, Channel islands & N. Ireland
  Price Est. Delivery Time Carrier Notes
Standard Delivery £1.99- £4.99 3-5 working days Royal Mail Delivery charges based on weight
Tracked Service £9.99 2-3 working days Royal Mail Delivery charges based on weight

Standard Delivery: £1.99 - £4.99
Royal Mail Standard. Delivery should normally take 3-5 working days (not including weekends).

Tracked Service: £9.99
Delivery should normally take 2-3 working days (not including weekends). This delivery service can be tracked.

PLEASE NOTE: Direct Cosmetics do not offer Next Day Service to Scottish Highlands, Isle of Man, Channel Islands and Northern Ireland.
European countries we deliver to:

Austria
Belgium
Czech Republic
Denmark
Estonia

 Finland
France
Germany
Greece
Ireland

 Italy
Latvia
Lithuania
Luxembourg
Netherlands

 Norway
Poland
Portugal
Romania
Slovakia

 Slovenia
Spain
Sweden
Switzerland
European Delivery Rates
  Standard Delivery (5-7 Working Days) Express Delivery (3-5 Working Days) Restrictions
Austria From £7.95 From £13.95 No Restrictions
Belgium From £5.95 £12.95 No Restrictions
Czech Republic From £8.95 £13.95 No Restrictions
Denmark From £6.95 £12.95 No Restrictions
Estonia From £8.95 £22.95 No Restrictions
Finland From £9.95 £22.95 No Restrictions
France From £5.95 £12.95 No Restrictions
Germany From £4.95 £12.95 No Restrictions
Greece From £6.95 £30.00 Restrictions - Aerosols, Fragrances and nail varnish cannot be shipped.
Ireland From £5.95 £12.95 No Restrictions
Italy From £6.95 £16.95 No Restrictions
Latvia From £8.95 £29.95 No Restrictions
Lithuania From £8.95 £29.95 No Restrictions
Luxembourg From £6.95 £9.95 No Restrictions
Netherlands From £5.95 £12.95 No Restrictions
Norway From £11.95 £29.00 No Restrictions
Poland From £8.95 £22.95 No Restrictions
Portugal From £5.95 £22.95 No Restrictions
Romania From £7.95 £30.00 Restrictions - Aerosols, Fragrances and nail varnish cannot be shipped
Slovakia From £8.95 £19.95 Restrictions - Aerosols, Fragrances and nail varnish cannot be shipped
Slovenia From £8.95 £22.95 Restrictions - Aerosols, Fragrances and nail varnish cannot be shipped
Spain From £4.95 £15.00 No Restrictions
Sweden From £7.95 £22.95 No Restrictions
Switzerland From £11.95 £39.95 No Restrictions

Standard Delivery:
Postage costs are determined by the weight of the items ordered. Delivery should normally take 5-7 working days (not including weekends). 
This service is only available for orders under £50.

Express Delivery:
Delivery should normally take 3-5 working days (not including weekends). This delivery service can be tracked. All orders over £50 are upgraded to our tracked service. No restrictions.

Will I be liable for any additional charges?
Each country has their own level of import duties and taxes that may be charged on items coming into the country. Please note that Direct Cosmetics is not responsible for these charges and cannot predict how much they will be.

Sorry, at present we are only able to service customers in the UK and selected European countries.