In general the following Terms and Conditions apply to all transactions on the Direct Cosmetics web site, please scroll through this screen, read them carefully and print a copy for future reference. By placing an order you indicate your acceptance of these conditions.
TERMS OF SALE
Pricing & Availability
All product prices are in £ sterling including VAT at the current UK rate and exclusive of delivery. We reserve the right to change any advertised price before accepting an order. Prices with a marked United Kingdom recommended retail price (UK RRP) refer to prices the manufacturer recommends goods are sold at in the UK market. All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative or given a refund for the unavailable product(s).
We guarantee that all advertised products are 100% genuine.
Product images are for illustrative purposes only and may differ from the actual product. Colours may vary due to photographic or printing processes.
Some products may have an associated image or photo. These are for reference only and should be considered illustrative. In the case of unboxed items or testers the price of the equivalent regular goods may be shown for reference only. We do not supply any testers free of charge. Testers are the regular products quite often in a bottle / packaging marked as a tester. Some items for sale may also be marked not for individual sale / GWP (Gift With Purchase). By submitting your order to Direct Cosmetics, you are confirming that you are aware of this fact and do not consider this to be a problem with ordering that product. We make every effort to try to ensure all products marked as such are identified accurately on the system.
Payment online can be made using Visa, Mastercard, Maestro and Solo. UK customers can also pay via Paypal, and Electron. Payment will be debited to your account before despatch of your purchase.
We do not allow cross-border transactions. Your order must be sent to the same country as your credit card is registered to. Due to our delivery prices differing from county to country, it is imperative that you choose the correct country when placing an order; failure to do so will mean the order is cancelled and will be subject to a restocking fee of £2.50 GBP
No credit card or payment details for online orders will be stored on our servers. All payments are taken via Sage Pay who processes all payments on our behalf. Sage Pay are fully PCI compliant.
You will be sent an order confirmation email which provides your order number. This number will be required in the event that you contact us with any queries. We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions of Sale.
We aim to despatch orders within one working day of receipt.
We currently supply to all member states of the EU and some non EU countries. Please click here for details on our delivery charges.
Will I be liable for any additional charges?
From January 1st 2021, ecommerce goods being sold across the EU border are subject to customs duties and taxes. These taxes and duties will depend on the value of the shipment being sent, the current thresholds for goods entering the EU are:
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