Free delivery on UK Orders Over £35
Open since 1977
4.9/5 Feefo Reviews
Student & Key Worker 10% Off Discount

Terms & Conditions

In general the following Terms and Conditions apply to all transactions on the Direct Cosmetics web site, please scroll through this screen, read them carefully and print a copy for future reference. By placing an order you indicate your acceptance of these conditions.


This website is operated by Direct Cosmetics Ltd, we are registered in England and Wales under company number 01328588 and VAT id GB918567682. Registered address: Direct Cosmetics Ltd, Long Row, Oakham, LE15 6LN.
If you wish to contact us please either email or call us on (+44) 01572 756805. Our Customer Services Team are available Monday to Friday 8:30 a.m to 16:30 p.m.
If you would like to make a complaint please provide full details of the nature of your complaint by writing either by post to: Direct Cosmetics Ltd, Long Row, Oakham, LE15 6LN or email to


Pricing & Availability
All product prices are in £ sterling including VAT at the current UK rate and exclusive of delivery. We reserve the right to change any advertised price before accepting an order. Prices with a marked United Kingdom recommended retail price (UK RRP) refer to prices the manufacturer recommends goods are sold at in the UK market. All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative or given a refund for the unavailable product(s).

Offers and Promotions
Only one promotional code can be used per order and any promotions or offers cannot be added after the order has been placed. Please note that some promotions are country specific and not available to all countries.

We guarantee that all advertised products are 100% genuine.

Product images are for illustrative purposes only and may differ from the actual product. Colours may vary due to photographic or printing processes.

Products Details
Some products may have an associated image or photo. These are for reference only and should be considered illustrative. In the case of unboxed items or testers the price of the equivalent regular goods may be shown for reference only. We do not supply any testers free of charge. Testers are the regular products quite often in a bottle / packaging marked as a tester. Some items may also be marked not for individual sale. By submitting your order to Direct Cosmetics, you are confirming that you are aware of this fact and do not consider this to be a problem with ordering that product. We make every effort to try to ensure all products marked as such are identified accurately on the system.

Payment online can be made using Visa, Mastercard, Maestro and Solo. UK customers can also pay via Paypal, and Electron. Payment will be debited to your account before despatch of your purchase.

We do not allow cross-border transactions. Your order must be sent to the same country as your credit card is registered to. Due to our delivery prices differing from county to country, it is imperative that you choose the correct country when placing an order; failure to do so will mean the order is cancelled and will be subject to a restocking fee of £2.50 GBP

No credit card or payment details for online orders will be stored on our servers. All payments are taken via Sage Pay who processes all payments on our behalf. Sage Pay are fully PCI compliant.

Order Confirmation
You will be sent an order confirmation email which provides your order number. This number will be required in the event that you contact us with any queries. We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions of Sale.

We aim to despatch orders within one working day of receipt.

We currently supply to all member states of the EU and some non EU countries. Please click here for details on our delivery charges.

Orders despatch to the EU from UK
Direct Cosmetics use an IOSS number which facilitates customs clearance in EU.  By placing an order and requesting shipment using IOSS number, you agree to these Terms.

Customers do not have to pay clearance customs for orders under €135.

We do not issue tax invoices for shipments to the EU from the UK. Any proof-of-sale document we provide at your request is provided entirely at our discretion, and serves as a record of your purchase only. The document may not comply with the requirements imposed by the tax authorities in your local jurisdiction for the purposes of reclaiming VAT, and we are unable to provide additional documentation in this regard.

Due to restrictions, we cannot send Fragrances, Aerosols or Nail Varnish products to international countries.

Non Delivery/ Refused Delivery
No claims will be considered for any order where the time is more than 60 days from the initial order date. If you refuse the package and the return does not have tracking information your claim wont be covered. If you refuse the package due to customs charges and the parcel is returned then any extra charges required to return the parcel and administration charges to cover the cost of dealing with the return will be deducted from any refund.

VERY IMPORTANT!  Depending on the size of the order you may be required to provide a signature.


Cancellation of Orders
Orders are normally despatched to you within 1 working day of receipt by us. If you wish to cancel BEFORE we have sent goods, you must send us an email to confirm. If your order has not been sent, it will be cancelled and there will be no charge whatsoever.

Non Collection
If you do not collect the parcel from the sorting office within 10 days, the parcel should be returned to us. On receipt of the parcel we will refund you the monies minus any applicable delivery charges. If you would like us to re-send the item a delivery charge will applicable based on the service you request (orders over the value of £35 will have to be sent recorded delivery). Please check our delivery page for details of current delivery charges.

Return items
If you change your mind and cancel AFTER your order has been sent to you or after receiving the goods please return you item within 30days.

If you want to cancel your order or have simply changed your mind, you can return any unopened product to us. The goods must be returned unused, unopened and in the same condition as they were originally despatched by Direct Cosmetics. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was despatched by us.

Some items are non-returnable for reasons of health and hygiene. The right to cancel does not apply to goods which are likely to deteriorate or expire rapidly, or sealed goods (if they become unsealed after delivery).

For Health and Safety reasons we will not accept any colour cosmetic or skincare products for refund or exchange.

Please contact us by email to confirm which items are being returned. You will be requested to return the goods by second class post (we recommend you get Proof of Posting) and will be required to pay the cost of returning the goods. Any free gifts associated with an item must be returned at the same time. Please return them to the address at the bottom of the page along with a note of your details and the reason for return.

Business to Business Transactions (B2B)
Direct Cosmetics is primarily a Business to Consumer (B2C) site. If an order is placed for  8 units or over of any item then this will be deemed to be a Business to Business Transaction. If this is the case then you agree that it will be treated as such and all rights accorded by the Distance Selling Directive which is Consumer focused are waived. There will be no right to cancel or return goods. This business to business clause is also applicable to multiple orders placed for the same product under the 8 unit limit above. 

VAT Invoices
Direct Cosmetics is primarily a Business to Consumer (B2C) site. If a VAT Invoice is requested for an order, then the order will be deemed to be a Business to Business Transaction. If this is the case then you agree that it will be treated as such and all rights accorded by the Distance Selling Directive which is Consumer focused are waived. There will be no right to cancel or return goods. Please email with your order details from the email address used to place the order in order to receive a VAT Invoice.

Invoice Verification

If invoice verification is requested for a business to business transaction from any selling platform then we, Direct Cosmetics will contact you to provide a £25.00 verification charge per order that has requested verification of items.

Damaged or Faulty items

If a product has been damaged in transit or is incorrect, please email a picture of the item(s) within 3 working days of receipt to A member of the customer care team will be in touch.

Return address
Direct Cosmetics RETURNS
Long Row
LE15 6LN
United Kingdom

As a statement these Terms and Conditions do not affect your statutory rights as a consumer.

Sales on this web site are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us.

Data Privacy
We will not and do not supply any of your details to any third party at all. We are registered under the Data Protection Act 1984 (Registration Number Z8238372). The privacy of your personal information is very important to us. Click here to see our full privacy policy.

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Direct Cosmetics will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.